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-- -- home about us -- products marketing support contact us important statement on enterprise insurance company plc click here for the latest updates replacement policy information -- home aa warranty is one of the uks biggest and longest established provider of warranty, gap, mot and other aftersales motoring products. we deal with thousands of customers claims per month, and have over two hundred thousand active customers. our promise it is aa warranty's aim to deliver peace of mind motoring at a fair price to its customers. aa warranty will endeavor to handle all claims quickly and accurately upon receipt of the correct documentation, and we will provide you with a claims process designed to be as simple, flexible and stress free as possible. in most circumstances aa warranty will recommend a local repairer who is fully conversant with our claims process to make things a little easier. aa warranty endeavors to make all of their terms and conditions transparent and easy to understand. -- products mbi gap assistance mot mechanical breakdown insurance a car warranty can help protect motorists in the event that their vehicle suffers a mechanical or electrical fault. as a business, having a warranty program can help to enhance the sale of your vehicles and increase customer retention rates for aftersales services and maintenance work. for information on this product please contact our dealer support team details below. please call 03300 555 259 or email [email protected] if you are a policy holder please use our claims or customer services number on the right for whichever is appropriate. gap guaranteed asset protection (gap) insurance products are designed to protect motorists in the event that their vehicle is written-off as the result of an accident, fire or theft. with gap insurance you can offer your customers total peace of mind. gap insurance is of particular relevance to those purchasing vehicles on finance plans. tailored gap insurance products aa warranty offers a number of gap insurance products including: back to invoice gap - in the event of a vehicle being written-off this will return the customer to the retail price of their vehicle at the time of purchase. finance gap - in the event of a vehicle being written-off this will repay any outstanding finance on the vehicle. vehicle replacement gap - in the event of a vehicle being written-off this will return the customer to an equivalent vehicle, as at the time of purchase, even if the price has increased. for information on this product please contact our dealer support team details below. please call 03300 555 259 or email [email protected] if you are a policy holder please use our claims or customer services number on the right for whichever is appropriate. assistance roadside assistance gives customers peace of mind should their vehicle break down. this service is undertaken by the aa, and provides assistance that many motorists have grown to trust. for information on this product please contact our dealer support team details below. please call 03300 555 259 or email [email protected] if you are a policy holder please use our claims or customer services number on the right for whichever is appropriate. mot our mot products give used car buyers a valuable tool that covers policy holders for items that fail in an annual mot. for information on this product please contact our dealer support team details below. please call 03300 555 259 or email [email protected] if you are a policy holder please use our claims or customer services number on the right for whichever is appropriate. marketing support working closely together with our clients we provide the following services: in house design team: bespoke policy documentation and marketing literature point of sale material fulfilment in house telesales team: telemarketing online marketing inbound and outbound/ re-solicitation call centre facilities in house it team: data management reporting policy registration systems training: training courses, materials, support and advice our account management and training will help you build on our proven management and sales platforms with a view to strengthening your customer relationships for long term repeat customer satisfaction. our support team is waiting to hear from you so please call 03300 555 259 or email [email protected] contact aa warranty should you wish to contact us here at aa warranty then please use the relevant contact details to the right. warranty house savile street east don valley sheffield s4 7uq telephone 03300 555 240 contact us [email protected] our commitment to good service we hope you will be completely happy with this insurance but if something does go wrong, we would like to know about it. we will do our best to resolve the issue and make sure it doesn’t happen again. if you need to complain complaints about the sale of this insurance if you have any concerns regarding the sale of this insurance, please contact the selling dealer or agent. complaints about this insurance please contact our customer services team either by telephone on 03300 555 262, or by e-mail to [email protected] . alternatively write to us at aa warranty, warranty house, savile street east, sheffield, south yorkshire, s4 7uq. we will acknowledge your complaint within 5 working days. we will advise you who is dealing with it and when we expect to respond. we aim to respond fully within 8 weeks. however if we are unable to provide a final response within this period we will write to you before this time and advise why we have not been able to offer a final response and how long we expect our investigations to take. if you remain unhappy with our final response, or we have not managed to provide a final response within 8 weeks of your complaint, you may be entitled to refer your complaint to the financial ombudsman service for help and advice. phone: 0800 023 4567 or 0300 123 9123 email: [email protected] post: insurance division financial ombudsman service, south quay plaza, 183 marsh wall, london e14 9sr modern slavery statement our modern slavery statement can be found here . claims 03300 555 250 claims customer services 03300 555 242 customer services dealer services 03300 555 259 dealer support aa warranty is a trademark of aa group of companies and is used with its permission under licence to motorway direct plc who is an insurance intermediary and regulated by the financial conduct authority (fca), authorisation number 311741 © 2010-2018 aa mechanical insurance services limited tcf privacy policy hilton garage aa warranty is a trademark of the automobile association limited and is used with their permission under licence to motorway direct plc. aa warranty is a trademark of aa group of companies and is used with its permission under licence to motorway direct plc who is an insurance intermediary and regulated by the financial conduct authority(fca), authorisation number 311741. for the purposes of the data protection act 1998, the data controller in relation to the information you supply is motorway direct plc, (company no: 3222540 england), warranty house, savile street east, sheffield, south yorkshire, s4 7uq. we may share your information with other organisations, who are our business partners. we, or they, may contact you by mail or telephone to let you know about any goods, services or promotions, which may be of interest to you. if you decide you do not wish to receive such information in these ways, please inform us, but remember that this will prevent you from receiving our special offers or promotions. if you would like to receive such information by email, fax or sms text messaging but have not told us please contact us . we or the insurer may transfer your information outside of the european economic area, for example the united states of america. we or the insurer will only do this where it is necessary for the conclusion, or performance of a contract between you and us or the insurer, or that we or the insurer enter into at your request, in your interest, or for administrative purposes. when you have given us information about another person, you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in this notice and to receive on their behalf any data protection notice. you have the right to ask for a copy of your information (for which we will charge a small fee) and to correct any inaccuracies. we may record telephone calls for staff training and evidential purposes. information placed on your computer we may store some information (commonly known as a "cookie") on your computer when you look at our site. this information facilitates your use of our web site and ensures that you do not need to re-enter your details every time you visit it. sensitive data if you have given us consent to use your sensitive personal data (e.g. if appropriate, health data for your registration under the motability scheme), it will only be processed in order to provide the service requested. about us the following applies to all transactions that are carried out with motorway direct electronically. company name: motorway direct plc registered office: warranty house, savile street east, sheffield, south yorkshire, s4 7uq (registered no 3222540 england). group vat registration: 804050184. motorway direct plc is entered in the financial conduct authority’s register under registration number 311741. find out about the financial conduct authority register of financial services firms www.fca.org.uk. if you have given us consent to use your sensitive personal data (e.g. if appropriate, health data for your registration under the motability scheme), it will only be processed in order to provide the service requested. cookies policy at motorway direct plc we guarantee our commitment to respecting and protecting your online privacy. this includes your need and your right to know what we do with the personal information you share with us. it also guides our company’s policies regarding the management of this data, including how the information is collected, processed, and for what purposes. “motorway direct plc”: refers to the web pages. by accessing this website you are consenting to the way information is collected and used, as described within this privacy policy. in return, motorway direct plc gives the commitment that we will use the personal data you provide only in ways that are compatible with the following privacy policy. the collection of information every time you log on to our website your ip (internet protocol) address registers on our servers. your ip address reveals no information other than the number assigned to you. we do not use this technology to get any personal data against your knowledge or free will (i.e., automatically recording e-mail addresses of visitors). nor do we use it for any purpose other than to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement. cookies we use a number of different cookies on our site. if you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance. the list below describe the cookies we use on this site and what we use them for. currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. if you are not happy, then you should either not use this site, or you should delete the cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “incognito” in chrome, “inprivate” for internet explorer, “private browsing” in firefox and safari etc.) first party cookies these are cookies that are set by this website directly. google analytics: we use google analytics to collect information about visitor behaviour on our website. google analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. this analytics data is collected via a javascript tag in the pages of our site and is not tied to personally identifiable information.we therefore do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. you can find out more about google’s position on privacy as regards its analytics service by clicking here . third party cookies these are cookies set on your machine by external websites whose services are used on this site. cookies of this type are the sharing buttons across the site allow visitors to share content onto social networks. cookies are currently set by linkedin, twitter, facebook and google+. in order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. you should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. you should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information. close at motorway direct plc, we treat your information with the highest standards of confidentiality and security and we are committed to protecting your privacy. we will only use the information that we collect about you lawfully, in accordance with the general data protection regulation (gdpr), the privacy and electronic communications act (2003) and other regulatory requirements. where you provide personal information, we will only use it to deliver the services you have requested. we will never collect sensitive information about you without your explicit consent. the information we hold will be accurate and up to date. you can check the information that we hold about you at any time by writing to us via email or post. the personal information which we hold will be held securely in accordance with our internal security policy and regulatory requirements. we will hold your information for the purpose(s) of administering your account and marketing that you have consented to. if you don’t want to receive information from us please contact us at: motorway direct plc, customer services, warranty house, savile street east, sheffield, s4 7uq email: [email protected] telephone 03300 555 262 for our full privacy notice, and complaints process please click here close important statement on enterprise insurance - 14 december 2016 we are now in the process of writing to all our customers affected by the liquidation of enterprise insurance (“eic”) advising them that their policies will be disclaimed with effect from 14 december 2016. the letter outlines what we have been doing to ensure that policyholders do not suffer any detriment in this unfortunate circumstance. motorway direct (“mwd“) is pleased to advise that it has arranged replacement policies with amtrust international underwriters dac (“aiu”). these replacement policies will be issued automatically; with no changes to the policy terms and conditions and the service provided will be exactly the same. we have added a q&a; section to our website that will be supplemented with further information as it arises. if your questions have not been answered, please contact us on 03300 555 875 or [email protected]. david antcliff chairman motorway direct plc 14 december 2016 13:00 statement to our appointed dealers who have gap insurance programmes underwritten by enterprise insurance company (in liquidation) following the gibraltar financial services commission’s (“gfsc”) intervention in the business of enterprise insurance company (“eic”), in july 2016, a liquidator was appointed on 26 october 2016 in response to the provisional liquidator’s report to the gibraltar court. within days of his (freddie white of grant thornton) appointment, the liquidator disclaimed all of eic’s road risk insurance policies. this action caused some confusion, since the message was communicated in a way that led intermediaries and policyholders to assume that the eic non-compulsory policies had also been cancelled. we made immediate representation about this, and a corrective statement was issued through the eic and financial services compensation scheme (“fscs”) websites. motorway direct has, on its website, mirrored the messages published by the authorised parties as they have presented. we were successful in achieving the right to continue to handle claims, and we now have an established process which operates across all of our eic programmes, including gap and warranty. policyholder’s valid claims are being paid in a timely manner and, at the time of writing, circa £500,000 has been settled through the fscs. at this point, therefore, all of the eic policies sold by our dealer network continue to be covered. valid claims are being processed by us, and settled by the fscs. the exception is policies sold on commercial vehicles, where the policyholder’s turnover was greater than £1m per annum at the time of purchase. confusion has arisen, as a result of letters issued recently (11 november) by the liquidator informing all policyholders of his appointment and confirming that eic is insolvent. he had a statutory obligation to communicate this message. we (motorway direct) neither had notification of nor input into the letter. we can see why customers were worried, given the official “jargon” used in it. we fielded a specific customer services team during last weekend to handle questions from policyholders and dealers. out of around 85 calls, we found that once the primary concern, being “am i covered?” was dealt with, the problem went away with a “thank you for your help”. we have spoken to the liquidator’s agents and the fscs about the poor way in which this communication has been made. we have been told that the liquidator will publish a statement to position his appointment in relation to the current process of policy validity and claims acceptance. turning to the likely next step we believe that the liquidator is assessing two potential options. he may disclaim our book of business in which case: we are working closely with the liquidator, his agents, the fscs and amtrust international (an am best “a” rated carrier) to be in a position to offer policyholders replacement cover on a “like for like” basis at no cost. therefore, leaving the customer in the same position as before the eic collapse. if the liquidator chooses this route we envisage that he will write a letter of disclaim and, at the same time, we will introduce the replacement cover offer. the policyholder will be allowed 14 days (cooling off) to decide whether to accept the offer or, to have a refund of premium on a pro-rata time on risk basis, less a deduction of 10% through the fscs. the liquidator may decide to continue to meet claims on either the whole or part of motorway direct’s book of business. we do stress that both of the above options must be treated as speculative at this time. in the interests of speed of communication, we took the decision in july to deliver messages about this issue via our website (www.motorwaydirect.co.uk). we are able to control the accuracy of what’s being said and avoid any over promising of outcome. of course, we will deal with any specific request for information channelled through your representative to the office. david antcliff chairman motorway direct plc 25 november 2016 re: grant thornton letter to policyholder (11/11/2016) as part of their statutory obligations, grant thornton have written to all eic policyholders to confirm their appointment as liquidator. for clarification, whilst it is likely that the liquidator will eventually disclaim all non-compulsory eic insurance products, both grant thornton and fscs have confirmed that eic policies arranged through motorway direct plc and/or its subsidiaries are still valid, with claims continuing to be administered by motorway direct plc under the compensation scheme until further notice. further information can be found at: fsc.gi david antcliff chairman 11.30 on friday 18/11/2016< please see below the formal notification of the appointment of a liquidator of enterprise insurance company plc, and clarification on which policies are to be disclaimed. for the avoidance of doubt, the liquidator has confirmed to us that any gap and warranty policies arranged through motorway direct plc and/or its subsidiaries are still under review so, on these claims, will continue to be processed under the compensation scheme until further notice. further information can be found at: fsc.gi david antcliff chairman 12:15 on wednesday 26 october 2016 enterprise insurance company update, wednesday 26th october the supreme court of gibraltar has today, 26 october 2016, appointed mr freddie white of grant thornton (gibraltar) limited as liquidator of enterprise. the court considered the report of mr white as provisional liquidator which set out his findings that the company is insolvent and his recommendation that a liquidator be appointed. the liquidator will now begin the process of winding up the company under the supervision of the gfsc. he will be notifying all creditors of eic of his appointment. he will be considering claims and whether these may be paid by the company. the liquidator has today disclaimed all enterprise motor insurance policies. this means that as from midnight today, 26 october 2016, all enterprise motor policies are no longer effective. policyholders can no longer rely on their enterprise insurance policies to support their right to drive. policyholders will be considered as driving without insurance. policyholders that do not have alternative cover are advised to contact their brokers immediately. mr white is in contact with the compensation schemes in the various countries in which enterprise wrote business to coordinate with them the processes by which eligible claims may be paid from the schemes. we will update our website with further information regarding these processes as it becomes available. you can still email the liquidator and his team at [email protected] or you can call them on 00350 200 50150. notice to all brokers of enterprise insurance company plc further to my notice to brokers issued on 30 th september 2016 i can confirm that the only policies of insurance it is intended to disclaim on 26 th october are policies of motor insurance. frederick white provisional liquidator enterprise insurance company plc 18th october 2016. notice to all brokers 18/10/2016 communication from the provisional liquidator of enterprise insurance company plc on 21st august 2016 warning from the provisional liquidator to united kingdom policyholders it has been brought to my attention that fraudsters may be attempting to contact enterprise policyholders in the united kingdom, pretending to represent the financial services compensation scheme (“fscs”) and requesting a payment of £300.00 to be made as an administration fee for processing their claim with the compensation scheme. please be advised that no fees or other costs are payable by a policyholder to enable them to apply for compensation from the fscs. as part of the provisional liquidation process, i have put arrangements in place whereby eligible policyholders’ information is processed and passed to the fscs by claims consulting services ltd in relation to united kingdom policyholder motor claims and by quest consulting ltd for all other united kingdom policyholder claims. if a policyholder has any queries regarding the fscs application process please contact paul hafner of quest consulting on [email protected]. communication from the provisional liquidator of enterprise insurance company plc on 31st august 2016 on the 25th july 2016 the gibraltar supreme court appointed me as provisional liquidator of enterprise insurance company plc ("enterprise" or the "company"). i am now managing the company’s affairs under the supervision of the gibraltar financial services commission and will report back to the supreme court within three months. insurance policies issued by enterprise have not been cancelled or disclaimed but i am unable to currently pay any claims arising under such policies. it is also uncertain if the company’s assets will be sufficient to meet insurance claims in full. in these circumstances it is advisable for policy holders to contact their brokers. i am in contact with the compensation schemes in the various countries in which enterprise wrote business to coordinate with them the processes by which eligible claims may be paid from the schemes. i will update this website with further information regarding these processes as it becomes available. i am making arrangements for claims managers to continue to administer, process and agree claims for admission as insurance claims and for submission to compensation schemes as applicable. policyholders should continue to notify claims in accordance with the details set out in their policy documents. any queries from policy holders or others may be directed to [email protected] or by telephone at number +350 200 50150 united kingdom policy holders all policyholders with claims arising should continue to notify such claims in accordance with the contact details set out in their policy documents. claims consulting solutions ltd (“ccsl”) continues to manage claims arising under policies of motor insurance. claims arising under such policies should be notified to them at: claims consulting solutions ltd 20, st marys parsonage 8th floor cardinal house manchester m3 2ly telephone: 0330 102 6986 fax: 0845 643 6661 email: info@claims-consulting,co.uk the financial services compensation scheme (“fscs”) has worked closely with me to facilitate the process whereby eligible policyholders may claim upon the compensation scheme. ccsl will process eligible claims for submission to the fscs and third party compensation payments have been made already. it is hoped that own damage compensation payments may commence this week. motorway direct plc continues to process claims arising in respect of the following classes of business: gap insurance motor warranty brown and white goods warranty motorway direct plc contact details are: telephone: 03300 555 262 email: [email protected] i am working with the claims managers of these and other business classes to establish the process of submission of eligible claims to the fscs. further details will be added to this website in due course. information regarding the financial services compensation scheme may be obtained at the fscs website. all policyholders enterprise insurance policies were distributed via a network of brokers in the united kingdom, republic of ireland, france, italy, greece and norway. contact details of policy holders are held by brokers. i have written to brokers requesting them to pass on a notice from me as provisional liquidator to all policy holders. these notices are included on this website in the language of the country of the policyholders. circumstances relating to the operation of compensation schemes differ in the various countries and policyholders should ensure they read the notice addressed to the policyholders of their respective country. warning from the gibraltar financial services commission the gibraltar financial services commission has issued a warning regarding an enterprise insurance claim website. this warning is repeated in full below: “the gibraltar financial services commission (gfsc) is today issuing the following warning to the public regarding the website enterpriseinsuranceclaim.com. this website purports to offer assistance with claims against enterprise insurance company plc which is currently in provisional liquidation. the website contains false and misleading information regarding the validity of enterprise insurance policies and the position of policy holders while the company is in provisional liquidation. the gfsc is also concerned about the legitimacy of the website and the purpose for which subscriber information will be used. the website is operated by a gibraltar registered company, dfm services limited. this company is not regulated, registered or otherwise authorised by the gfsc. the website’s contact page does not provide an address or telephone contact number and the website does not refer to dfm services limited at all. the gfsc has contacted the company’s sole shareholder and director but remains dissatisfied with the explanations provided in terms of the legitimacy of the website. the gfsc therefore urges the public to exercise appropriate caution in respect of this website. policy holders should not rely on statements contained on this website but should instead refer to information issued by the gfsc and the provisional liquidator. any persons who are already involved in any dealings with the above entity and have concerns, should contact our enforcement division on +350 200 40283 or by e-mail [email protected].” frederick white provisional liquidator enterprise insurance company plc communication from the provisional liquidator of enterprise insurance company plc on 8 august 2016 on the 25th july 2016 the gibraltar supreme court appointed me as provisional liquidator of enterprise insurance company plc (“enterprise or the “company”). i am now managing the company’s affairs under the supervision of the gibraltar financial services commission and will report back to the supreme court within three months. insurance policies issued by enterprise have not been cancelled or disclaimed but i am unable to currently pay any claims arising under such policies. it is also uncertain if the company’s assets will be sufficient to meet insurance claims in full. in these circumstances it is advisable for policy holders to contact their brokers. i am in contact with the compensation schemes in the various countries in which enterprise wrote business to coordinate with them the processes by which eligible claims may be paid from the schemes. i will update this website with further information regarding these processes as it becomes available. i am making arrangements for claims managers to continue to administer, process and agree claims for admission as insurance claims and for submission to compensation schemes as applicable. policyholders should continue to notify claims in accordance with the details set out in their policy documents. any queries from policy holders or others may be directed to [email protected] or by telephone at number +350 200 50150 united kingdom policy holders all policyholders with claims arising should continue to notify such claims in accordance with the contact details set out in their policy documents. claims consulting solutions ltd (“ccsl”) continues to manage claims arising under policies of motor insurance. claims arising under such policies should be notified to them at: claims consulting solutions ltd 20, st marys parsonage 8th floor cardinal house manchester m3 2ly telephone: 0330 102 6986 fax : 0845 643 6661 email: [email protected] the financial services compensation scheme (“fscs”) has worked closely with me to facilitate the process whereby eligible policyholders may claim upon the compensation scheme. ccsl will process eligible claims for submission to the fscs and third party compensation payments have been made already. it is hoped that own damage compensation payments may commence this week. motorway direct plc continues to process claims arising in respect of the following classes of business: gap insurance motor warranty brown and white goods warranty motorway direct plc contact details are: telephone 03300 555 262 or email [email protected] i am working with the claims managers of these and other business classes to establish the process of submission of eligible claims to the fscs. further details will be added to this website in due course. information regarding the financial services compensation scheme may be obtained at the fscs website www.fscs.org.uk frederick white provisional liquidator enterprise insurance company plc communication from the provisional liquidator of enterprise insurance company plc on 29th july 2016 united kingdom policy holders i can confirm that motorway direct plc has been appointed as one of the claims management companies assisting me in the processing of claims in respect of the following classes of business: gap insurance motor warranty brown and white goods warranty motorway direct plc contact details are: telephone 03300 555 262 or email [email protected] information regarding the financial services compensation scheme may be obtained at the fscs website frederick white provisional liquidator enterprise insurance company plc http://www.fscs.org.uk/what-we-cover/questions-and-answers/qas-about-enterprise-insurance-company-plc/ date: 29 july 2016 - statement on enterprise insurance company plc enterprise insurance company plc (“eic”) is one of several suppliers of underwriting capacity to motorway direct plc. we are monitoring the, still developing, on-going situation with eic and what it means for the proportion of our customers that could be affected. we are in positive and on-going dialogue with the provisional liquidator of eic, and we will work with them to protect our customer’s interests. it is still unclear as to what the potential, but yet to be confirmed liquidation of eic, could mean to those of our policyholders that hold eic underwritten polices. going forward, we have replaced our eic product range, on a like for like basis, with amtrust international, an “a” rated insurer. we have done this seamlessly and all our systems have been updated. we remain committed to delivering a first class service and we undertake to keep you advised as we progress through this difficult time for the customers that could be affected. additional information, as it becomes available, can be found direct from the aa warranty website: www.aawarranty.co.uk david antcliff chairman 16:20 on friday 29 july 2016 communication from the provisional liquidator of enterprise insurance company plc on 28th july 2016 "on the 25th july 2016 the gibraltar supreme court appointed me as provisional liquidator of enterprise insurance company plc (“enterprise or the “company”). i am now managing the company’s affairs under the supervision of the gibraltar financial services commission and will report back to the supreme court within three months. insurance policies issued by enterprise have not been cancelled or disclaimed but i am unable to currently pay any claims arising under such policies. it is also uncertain if the company’s assets will be sufficient to meet insurance claims in full. in these circumstances it is advisable for policy holders to contact their brokers to arrange alternative insurance cover. i am in contact with the compensation schemes in the various countries in which enterprise wrote business to coordinate with them the processes by which eligible claims may be paid from the schemes. i will update this website with further information regarding these processes as it becomes available. i am also engaging claims managers to continue to administer, process and agree claims for admission as insurance claims and for submission to compensation schemes as applicable. contact details of my claims managers will be added to this website shortly. you can find answers to the most common questions, or you can ask us a specific question by clicking here: q & a section . alternatively you can email us on [email protected] or call us on 00350 200 50150" date: 27 july - further update on enterprise insurance company plc from gibraltar financial services commission "the gibraltar financial services commission (gfsc) continues to take steps to manage the failure of enterprise insurance company plc (‘enterprise’ or the ‘company’). on monday the gfsc issued court proceedings to have the company managed by an independent and skilled insolvency specialist, and the gibraltar supreme court appointed mr frederick white as provisional liquidator. the provisional liquidator will explore options for transfer of policies, protection of assets and any other steps that can best protect the position of policyholders, including the continued processing of claims and continued validity of policies. the provisional liquidator is required to report back to the court within 3 months. mr white will now be managing the company’s affairs under the supervision of the gfsc. he will be working with the enterprise staff and claims operations to ensure that the insurance business continues to operate. this includes managing and processing all claims; this applies to claims arising in each of the countries that enterprise operates in. mr white will be contacting all policyholders to notify them of his appointment and what happens now. he will be talking directly to each of enterprise’s brokers over the course of this week. whilst claims will be processed, enterprise is not able to pay any claims at this stage. in those countries where compensation schemes operate, claims will be considered by those schemes. peter taylor, director of legal, enforcement and policy said: “the company cannot make any payments under an enterprise insurance policy, whether motor insurance or otherwise. the positions will be managed with the different compensation schemes that apply. we reiterate that all policies remain valid. enterprise motor insurance policyholders can still legally drive under these policies. if an accident occurs and a claim is made, enterprise cannot make any payment against that claim at this stage. we are working with our fellow european regulators and the various compensation bodies to ensure that policyholders’ interests are looked after”. enterprise will continue to process claims through its claims management agents. mr white will be taking steps to ensure that enterprise’s assets are secured and available to meet policyholders’ claims. we will do what we can to minimise any impact on the insurance compensation schemes that operate in the various countries involved. policyholders and brokers can now access further information and contact details through the enterprise website . this is now managed and operated through mr white as provisional liquidator. you can contact enterprise insurance at [email protected] " date: 26 july - update on enterprise insurance company plc from gibraltar financial services commission "on 25 july 2016 the gibraltar financial services commission (the commission) applied to the supreme court of gibraltar for the appointment of a provisional liquidator. the supreme court of gibraltar heard the application and appointed mr. frederick david john white of grant thornton (gibraltar) limited as provisional liquidator of enterprise insurance company plc. the main responsibilities of the provisional liquidator are to protect the assets of the company and to establish its financial position. the provisional liquidator, together with the support of the commission, will focus all efforts in to dealing with claims and will work alongside the relevant compensation schemes with the view of achieving the best possible outcome for policy holders." http://www.fsc.gi/fsc/enterprisestatement.htm date: 25 july 2016 - statement on enterprise insurance company plc • you may have heard the news that enterprise insurance company (“eic”) has received a notice of direction from the gibraltar financial services commission to cease entering into new contracts of insurance. • your business relationship with us (motorway direct) may include the provision of underwriting by eic. if you market products that are insured by eic, then you must not continue to sell them. • we have, as you may be aware, several suppliers of underwriting capacity and there is already in place an agreement to replace our current eic product range, on a like for like basis, with amtrust international, an “a” rated insurer. • so far as customer outcomes are concerned, i can confirm that gibraltar insurance companies are, through “passporting” arrangements, included within the same compensation schemes as the uk regulatory system. • our policy registration system has been updated, so that any policies issued will now be with the new underwriter. the policy wordings should, therefore, be issued using the print on demand or e-mail facility that is available on the policy registration site. • we remain committed to delivering a first class service to you and your customers and we undertake to keep you advised as we progress through this difficult time. david antcliff chairman 15:18 on saturday 23 july 2016 specific questions relating to the situation with enterprise insurance plc, can be direct to: for customers: 03300 555 875 [email protected] for dealers/brokers: 03300 555 876 [email protected] additional information, as it becomes available, can be found direct from enterprise insurance website https://www.eigplc.com/index.php close q&as about your replacement policy (further information will be added here, when more queries come to light) do i still have cover? yes, the replacement policy has been issued automatically on your behalf, with no break in cover, and you do not need to take any action. do i have to pay for this replacement cover? no, the replacement policy has been arranged on your behalf, and is free of charge. do i have to pay motorway direct or fscs for this replacement cover? no, the replacement policy has been arranged on your behalf. are there any changes to the terms and conditions of my policy? the policy is provided on a like for like basis including the same expiry date. how do i claim on my new policy? to claim on your new policy, simply call the claims line detailed within your original policy documentation. what would happen if i cancel the replacement policy? you will lose all benefits of the policy and if necessary, will need to source your own replacement. the refund will subject to the fscs’ payment terms and conditions and may take up to 90 days to process. https://www.fscs.org.uk/enterprise-insurance-payment-terms-broker/ where should i go for further information? you can look at the fscs website, or please call 03300 555 875 or email [email protected] close

URL analysis for aawarranty.co.uk

http://www.aawarranty.co.uk/mailto:[email protected]
http://www.aawarranty.co.uk/mailto:[email protected]
http://www.aawarranty.co.uk/mailto:[email protected]
http://www.aawarranty.co.uk/mailto:[email protected]
http://www.aawarranty.co.uk/mailto:[email protected]
http://www.aawarranty.co.uk
http://www.aawarranty.co.uk/mailto:[email protected]

http://www.aawarranty.co.uk/www.fscs.org.uk
http://www.aawarranty.co.uk/noticeeicplc18_10_16.pdf
http://www.aawarranty.co.uk/mailto:[email protected]
http://www.aawarranty.co.uk/mailto:[email protected]
http://www.aawarranty.co.uk/mailto:[email protected]
fscs.org.uk
motorwaydirect.co.uk
hiltongarage.co.uk

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  NS0.DEMYSDNS.NET 156.154.64.233

  NS4.DEMYSDNS.CO.UK 204.74.108.244

  NS2.DEMYSDNS.NET 156.154.66.233

  NS1.DEMYSDNS.NET 156.154.65.233

  NS5.DEMYSDNS.CO.UK 199.7.68.244

  NS6.DEMYSDNS.CO.UK 199.7.69.244

  NS3.DEMYSDNS.NET 156.154.67.233

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